Skills Development Framework

The Skills Development Framework maps out the logical and sequential roles played by different levels of skills in creating a Buying Environment® and increasing Visit Minutes®.

Customer
Expectations
Feel
  • Recognized
  • Respected
  • Confident
  • Valued
Associate
Expectations
Be
  • Aware
  • Responsive
  • Knowledgeable
  • Appreciative
Engage
  • Pro-Activity
    Hello
    Interest
  • Give & Go
    Connect
    Re-Connect
  • Identify Needs & Likes
    Present Product Solutions
  • Thank & Encourage
Expand
  • Manage Multiple Customers
  • Discover Lifestyle Links
  • Present Lifestyle Solutions
  • Ensure Satisfaction
Evolve
  • Client Contact
  • Client Development
  • Client Servicing
  • Client Growth
KPI's
  • Increase
    Transaction
    Number
  • Increase
    Transaction
    Size
  • A+ Manager Coaching

    Built on deep insight into the roles of managers and associates, this program offers a framework and concrete methods for improving performance across all areas in retail operations.

    By implementing a culture of collaboration, it helps to ensure buy-in from associates so they feel appreciated and motivated to work on common goals.

    The most critical goal for any retail operation is increase sales - both in numbers and sizes of transactions.

    A+ Manager Coaching shows how to methodically build the skillsets and knowledge that your associates need to reach that goal.