The Skills Development Framework maps out the logical and sequential roles played by different levels of skills in creating a Buying Environment® and increasing Visit Minutes®.
Expectations
Feel
-
Recognized
-
Respected
-
Confident
-
Valued
Expectations
Be
-
Aware
-
Responsive
-
Knowledgeable
-
Appreciative
- Give & Go
Connect
Re-Connect - Identify Needs & Likes
Present Product Solutions - Thank & Encourage
- Client Contact
- Client Development
- Client Servicing
- Client Growth
- Increase
Transaction
Number - Increase
Transaction
Size