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Our Conversion Skills target three critical areas of the retail experience:
PRO-ACTIVITY is a Conversion Skill that utilizes Operational tasks as a way to generate energy, increases availability, and promotes comfortable connections with more customers.
Includes: Training Video (5:33)
Floor Exercise
HELLO is a Conversion Skill that is MUCH more than a word… it's a combination of two languages. The first is the words: hello, good morning, welcome; the second is Body Language
Includes: Training Video (5:33)
Floor Exercise
ASSESS INTEREST is a Conversion Skill enabling you to determine how to most successfully engage with customers who appear both Interested, as well as Not-Yet Interested in assistance.
Includes: Retail Sales Training Video (5:33)
Floor Exercise
GIVE & GO is a Conversion Skill designed specifically to boost the buying emotions of those customers who are not yet interested in assistance and eliminate the words “No Thanks I’m Just Looking”.
Includes: Retail Sales Training Video (5:33)
Floor Exercise
CONNECT is a Conversion Skill enabling associates to reflect or mirror your customers “Signals of Interest”. When this is done well, your customer will see, hear and feel genuine interest, igniting the emotion to buy
Includes: Training Video (5:33)
Floor Exercise
BALANCE MULTIPLE CUSTOMERS is a conversion skill that enables you to comfortably and effectively serve more than one customer at a time.
Includes: Training Video (5:33)
Floor Exercise
DISCOVER LIFESTYLE LINKS is a conversion skill that enable you to comfortably uncover valuable “nuggets” of lifestyle information that often go unnoticed that customers reveal about themselves through simple conversation.
Includes: Training Video (5:33)
Floor Exercise
