Our Skills Catalog retail training videos blend short, whiteboarded, animated behaviors with host facilitation and commentary. Each behavior is concise, sticky and designed to be put to practice immediately. This nano- or micro-learning approach is extremely effective at capturing the attention of all learners, and especially today’s Gen X, Y, and even Z learners. As a result, more content is absorbed and applied.
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- Video Skills Catalog
Video Skills Catalog
PRO-ACTIVITY is a Conversion Skill that utilizes Operational tasks as a way to generate energy, increases availability, and promotes comfortable connections with more customers.
Includes: Training Video (5:33)
Floor Exercise
HELLO is a Conversion Skill that is MUCH more than a word… it's a combination of two languages. The first is the words: hello, good morning, welcome; the second is Body Language
Includes: Training Video (5:33)
Floor Exercise
ASSESS INTEREST is a Conversion Skill enabling you to determine how to most successfully engage with customers who appear both Interested, as well as Not-Yet Interested in assistance.
Includes: Retail Sales Training Video (5:33)
Floor Exercise
GIVE & GO is a Conversion Skill designed specifically to boost the buying emotions of those customers who are not yet interested in assistance and eliminate the words “No Thanks I’m Just Looking”.
Includes: Retail Sales Training Video (5:33)
Floor Exercise
CONNECT is a Conversion Skill enabling associates to reflect or mirror your customers “Signals of Interest”. When this is done well, your customer will see, hear and feel genuine interest, igniting the emotion to buy
Includes: Training Video (5:33)
Floor Exercise
RE-CONNECT is a Conversion Skill designed specifically to promote successful interaction with retail customers who initially decline assistance.
Includes: Training Video (5:33)
Floor Exercise
IDENTIFYING NEEDS, LIKES & PRESENTING SOLUTIONS are Basket Building Skills that enable you to comfortably discover the customer’s needs and likes so you can “know before you show” promoting powerful product presentations.
Includes: Training Video (5:33)
Floor Exercise
THANK & ENCOURAGE is a Basket Building Skill that assures your customers feel appreciated for their visit and warmly encouraged to return again and again, promoting satisfaction and loyalty.
Includes: Training Video (5:33)
Floor Exercise
This package gives you access to the Engage Level (first 8) retail training videos and floor activities.
Includes: All Engage Level Training Videos
Practice Activities
BALANCE MULTIPLE CUSTOMERS is a conversion skill that enables you to comfortably and effectively serve more than one customer at a time.
Includes: Training Video (5:33)
Floor Exercise
DISCOVER LIFESTYLE LINKS is a conversion skill that enable you to comfortably uncover valuable “nuggets” of lifestyle information that often go unnoticed that customers reveal about themselves through simple conversation.
Includes: Training Video (5:33)
Floor Exercise
PRESENT LIFESTYLE SOLUTIONS is a basket building skill that enables you to use customer lifestyle information in a multidimensional way to drive performance, not just today but more importantly over time.
Includes: Training Video (5:33)
Floor Exercise
ENSURE SATISFACTION is a basket building skill that enables you add value and build the Brand relationship by simply offering to “follow up”.
Includes: Training Video (5:33)
Floor Exercise